FAQ

Frequently Asked Questions (FAQ) - Beauty Products and Consumables

**1. ** Ordering Process:

• Q: Can I modify or cancel my order after it's placed?

  • A: Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.

**2. ** Shipping:

• Q: Where do you ship products and consumables?

  • A: We currently ship within US. 
    
    

• Q: What are the shipping costs?

  • A: Shipping costs vary based on your location and the selected shipping method. View the shipping fees during the checkout process.
    
    

• Q: Will I be charged for taxes and duties?

  • A: Yes, customers may be subject to import taxes and duties, which are imposed by the destination country. These charges are the responsibility of the buyer.
    
    

• Q: How can I track my order?

  • A: Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track your order on our website or the shipping carrier's site.

**3. ** Returns and Exchanges:

• Q: What is your return policy for products and consumables?

  • A: We accept returns within 60 days of delivery. Please review our Returns Policy for detailed instructions.

• Q: How do I initiate a return or exchange?

  • A: Contact our customer service team with your order number and details. We'll guide you through the process.

**4. ** Payment:

• Q: What payment methods do you accept?

  • A: We accept [list of payment methods, e.g., credit cards, PayPal, etc.]. Choose your preferred method during checkout.

• Q: Is my payment information secure?

  • A: Yes, your payment information is encrypted and processed securely. We do not store any sensitive payment details.

**5. ** Product Information:

• Q: Are your beauty products and consumables authentic?

  • A: Yes, we source our products from authorized distributors and manufacturers. All items are guaranteed to be authentic.

• Q: Can I get more information about a specific product?

  • A: Detailed product information is available on each product page. If you have specific questions, feel free to contact our customer service team.

**6. ** Contact and Support:

• Q: How can I contact customer support for products and consumables?

  • A: Reach our customer service team  We aim to respond to inquiries within 24 hours.

• Q: Do you have a physical store I can visit?

  • A: Currently, we operate exclusively online. For any assistance, contact our customer service team.

Feel free to contact us if you have any other questions or concerns! Please note that customers may be charged for taxes and duties, and we appreciate your understanding.